Plain Black Closed Farasha (Premium)

I recently ordered an abaya from Hayah Al-Muslimah (Order #98743332087294) and unfortunately had a very disappointing experience.
The abaya I received was not the same as the one advertised on their website. The material, finish, and overall quality were noticeably different and appeared significantly cheaper than the product shown in the listing. The colour was also not jet black as advertised, and the sleeves and neckline details were completely different from the photos.
What made this even more concerning is that my sister placed a separate order for the exact same abaya (Order #98743325327294), and she received the identical incorrect item that I did. Two separate orders receiving the same wrong abaya suggests this may not simply be a one off mistake.
When I contacted customer service, they insisted the correct product had been sent, despite previously acknowledging that my sister’s order was incorrect. I explained the clear differences, including the cuffed sleeves, unusual lining around the neck, different fabric feel, and incorrect colour, but the response was dismissive and did not address the concerns properly and have not responded to my email.
Overall, the product did not match the advertised listing, and the handling of the complaint was frustrating. I would advise others to proceed with caution when ordering, as the item received may not match what is shown online.

Beautiful material and ample of material.

It’s so beautiful and perfect

I was really pleased with this abaya, quality is amazing, exceeded my expectations. I bought it for umrah. Seems comfortable and airy, love the fitting and feel.

Amazing quality clothing! Highlights recommend buying from them! Wonderful delivery service too. Overall I’d say it was a very smooth experience of buying from them 🌟