Shipping policy

Delivery Methods

Standard Delivery UK (tracked) – Standard delivery anywhere in the UK is £4.95. Orders over £75 include free standard delivery in the UK.

Special Next Delivery By 1pm – We use Royal Mail First Class Special Delivery by 1PM service for all next day deliveries. Please Note: If the order is placed on a Saturday, the orders will be dispatched on Monday. Next day deliveries are only guaranteed if you place the order before 1pm. For orders to be delivered on Saturday, you will have to select the Saturday delivery option at checkout. Next day delivery cost for Monday – Friday is £10.00, and Saturday Delivery is £13.00.

International Deliveries – For international orders we use reliable courier services like DPD, FedEx and UPS. International deliveries are £25.00 at a flat rate.

Click and Collect (Leicester Store) – You can also choose to click and collect your order from our Leicester Store free of charge. Click and collect orders are usually ready within 24 hours. On checkout, you will be given the option to pick your delivery method.



To qualify for this, you must arrange your own shipping.

All return shipping charges must be prepaid. We cannot take responsibility for any items lost in the post, in such circumstances returns and refunds cannot be issued.

​It is advised you to keep the postal tracking number and to ensure you have insurance for your return package.

Free items sent with your order which is a part of any promotion must also be returned to acquire your full refund.

Promotional offers received upon any orders will not be eligible as a part of that promotion after any returns will be reflected in refunds. Original delivery charges are non-refundable and if the delivery charges were waived being the part of a promotion, refund will be excluding the delivery fee.

​For orders cancelled once the goods have been dispatched. Such cancellation of orders will result in a refund of the products, less any costs incurred by us in recovering the items back to warehouse.

​We recommend you to refuse the delivery upon arrival if you have already cancelled the order. This shall benefit you as you will not have to pay for returning your order back to us.

​Returns that are damaged, worn, soiled, washed, fabrics that are damaged, pulled or altered will not be accepted. We advise that when trying on items of clothing, please ensure that you are not wearing perfume, make-up or deodorant which may leave a scent or mark on the item.

​Hayah Al-Muslimah will not refund any goods that have been signed for by another delivery address, or for items returned to us which are lost and fail to reach us.  Please make sure items are accompanied by a tracking number provided by your courier company.